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Whats New

2/6/24

A lot of new product coming in and some really good new announcements from the manufacturers.  We are celebrating 4 years of being in business.  We thank everyone for their patience as we come out of the covid that plagued us all.  

We had a great time at the Costa Mesa Train show and enjoyed seeing everyone.

Thank you all for the support.  Stay tuned for more.

 

 

1/14/24

HAPPY NEW YEAR!


We want to thank a few of our customers, past and present for all their support and kindness.

This year was incredibly a roller coaster.  The death of my grandfather, the diagnosis of my father having prostate cancer. Another round of Covid and Pneumonia.

The move of the shop due to the planned sale of the building we occupied at our original location and a bunch of other crazy events. 

We donated over $1k in canned foods, clothing and other donations to our local shelters and other charity's. 

$700 towards Shriners Children's Hospital 

We donated a built up model railroad to a local group of disabled individuals so they can use and build their motor functions.

We have donated other items for the build of a model railroad for under privileged children.

We are looking at doing the same great work into 2024.

We are planning visits to all the local clubs in the Southern California area as well as outside of it for 2024 so stay tuned!


We are including the following at the advice of our lawyers for the start of the new year so our policies etc are available 24/7 in a public accessible place which are also available in store in a visible area for all to read.

 Here is the plan for the future.


-Special Orders

  1. All special order items will arrive within a week's time  if in stock at the distribution point to us or dropped shipped to the customer by the distributor.

One week meaning 5 business days Monday-Friday weekends do not count in the day of time to our store's location.  

Depending on the act of god, weather and the man power of the distributors.  

All of the things they can not be held accountable for and neither can we.  

This will start in February 2024.


  1. Special order items as always in the past and well into the future are 100% guaranteed.

All sales are final, no refunds in the physical store or online and require a 50% down non refundable payment for special orders in store. 

This applies to online orders as well.  Exceptions can be made at the discretion of the ownership.

We do offer layaway and buy now pay later options.

(We are sorry to enact this but a few bad apples ruined it for everyone.)


( C) Our day begins at 11am to 5pm.  We ship between these hours.  We address all concerns during these hours and will match with our operational posted days only.  

(Up to and not limited to phone calls, emails, letters, fax, telegram, etc.)





-Shipping Changes


(A)Due to increased cost, we will no longer ship multiple items for free unless offered and or asked for.  (we don’t like to say no to the customers)


(B) We will offer refunds on shipping cost if our online shopping cart is more than our discounted shipping rate and the customer will be advised of that refund.  


(C)We will bump customers at no additional cost to faster service if not a large price difference to benefit the customer.


-Members Reward Program

  1. Just like going to the grocery store or gas station, you might have ended up signing up for this free program for additional discounts and or points.  We will be enacting the same both online and in store.  All points will accrue for all purchases and will be credits for use in store and online and are not redeemable for cash and or any other value. 

-Our policies 

  1. From day one we have reserved the right to refuse service to anyone at any time.
  2. We are kind, polite all the time, please be the same.



We are a registered Limited Liability Company (LLC) 

Located at: 

167 N 3rd Ave Suite F, Upland, California 91786

Orange Empire Model Trains LLC

We wish you and yours a wonderful, healthy new year!